Privacy Policy

1. Who We Are

MacUAE is an independent Apple reseller based at Concord Tower, Office 45, 10th Floor, Al Sufouh, Dubai Media City, Dubai, UAE.

2. Information We Collect

• Name, email address, phone number, and delivery address (when placing orders)
• Payment information (processed securely by Stripe — never stored on our servers)
• Browsing data via cookies and analytics
• Customer support messages and communications

3. How We Use Your Information

• Process and fulfil your orders
• Send order confirmations and delivery updates
• Provide customer service and support
• Improve our website and services
• Marketing communications (only if you have opted in)
• Comply with UAE legal requirements

4. Who We Share Data With

• Stripe — payment processing
• Delivery partners (Aramex, DHL) — order fulfilment
• Google Analytics — anonymised browsing data
• Legal authorities — if required by UAE law

We never sell your personal data to third parties.

5. Cookies

We use session cookies and analytics cookies to improve your experience. You can disable cookies in your browser settings. A Google Analytics opt-out is available via Google's browser add-on.

6. Data Security

Your data is protected by SSL encryption. Payment processing is handled by Stripe, which is PCI-DSS compliant. Payment card details are never stored on our servers.

7. Data Retention

• Order data: retained for 7 years (UAE tax law requirements)
• Account data: retained until you request deletion

8. Your Rights

You have the right to access, correct, or delete your personal data. Email privacy@macuae.com and we will respond within 10 business days.

9. Children

Our website and services are not directed at children under the age of 13.

10. Contact

For privacy-related enquiries:

• Email: privacy@macuae.com
• Phone: +971 55 463 6100
• Address: Concord Tower, Office 45, 10th Floor, Al Sufouh, Dubai Media City, Dubai